Love Your Junk GUARANTEE!!
Order from our store with peace of mind. I want you to wear your Junk Republic garments everywhere and tell all of your friends and family just how much you love our products. I want you to also be part of our family and for that reason I have introduced the Love Your Junk Guarantee.
So how does it work?
The first time you order from a new store can be nerve-wrecking.
- Will my order arrive on time?
- Will the products look like they do in the pictures?
- Will the garments fit me or suit my style /body shape /skin tone?
- Will I like the fabric?
Well, fear no more! As part of our mission for second-to-none Customer Love, we want to provide you with customer experience that puts our money where our mouth is and offer you a guarantee that makes it easy to say yes. A guarantee to show my commitment to your happiness.
Love it or it’s FREE!
So let’s break that down. If your product arrives and it’s the wrong size or you prefer it in a different colour we will exchange the item for you. Once your replacement arrives and if you are still not satisfied with our product/s send us an email to email@example.com and we will arrange for a refund.
We do ask that you provide us with very detailed feedback on what's not working for you in order to support us in improving our products. As an Australian made self funded start up we value your feedback and input into our product development. Your feedback is VERY valuable to us. In fact it’s like gold!
For details on the returns, exchange and guarantee process please read the details below.
Returns & Exchange Policy
We want you to be happy with your purchase and wear our products everywhere. For this reason we offer a number of options:
- Bought something in the incorrect size? Send it back within 14 calendar days from date of delivery within Australia and 21 calendar days if located outside of Australia and we will send you a replacement free of charge. You are responsible for getting the garment back to us and we will cover the postage of the replacement.
- Bought something in the wrong colour? Colour doesn’t suit your skin tone? No worries. We will swap the garment for the same print but in a different colour. Send it back within 14 calendar days from date of delivery within Australia and 21 calendar days if located outside of Australia and we will send you a replacement free of charge. You are responsible for getting the garment back to us and we will cover the postage of the replacement.
All garments must be in their original condition, unworn with the tags attached, in a new and saleable condition. Your replacement item/s will be sent once the original item/s are received and processed.
In the unlikely event that you are sent the incorrect item due to our error, eg: the order does not match the items provided, we will replace the item for you and cover the postage costs both ways - for you to send the item back to us and for us to send the replacement. We will arrange our courier to pick up the item from you and deliver a replacement once the original item is returned and processed.
Love Your Junk Guarantee
In the unlikely event that you are still unhappy after receiving your replacement garments, we will provide you with a full refund. Yes that's right! We stand behind our products and as such once your replacement arrives and if you are still not satisfied send us an email to firstname.lastname@example.org and we will arrange for a refund. Please include the following information with your email:
- Full name
- Order number
- Details of dissatisfaction: eg: fit, style of garment, colour, fabric, product description or anything else
Proof of postage
We strongly recommend you get proof of postage (it's free!). If you leverage Sendle to return your parcels to us, we will be notified and your delivery will be visible in our dashboard speeding up the exchange process.
Keep it clean
Some items can’t be returned, like swimwear where a hygiene strip or seal has been removed. Please check product descriptions before you order. If you want to return swimwear or any items marked with a '+' next to the product name, please do not remove the original wrapping/seal for hygiene reasons.
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. All returned items should be sent in their original condition and packaging where possible, including tags.
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning a lot – way more than even the most loyal Junk Republic customer would order – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with our Customer Love Team and we’ll be happy to discuss it with you.
This doesn’t affect your statutory rights.
Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you think that there is a fault with the goods you have received, please let us know straight away by contacting our Customer Love Team. Please include as many details as possible about the order and the problem with the goods.
To get our awesome products to you we have partnered with NoIssue and Sendle.
NoIssue are the makers of our awesome compostable mailers, the tissue paper that our products are wrapped in and the stickers. They are an innovative bunch who release new eco-friendly products on a regular basis to continue their mission for better. Check out their story here. NoIssue also plant a tree for every order as part of their Eco Packaging Alliance program.
In addition to sustainable packaging, it is important to carbon offset your delivery. We have partnered with Sendle, Australia’s first 100% carbon neutral parcel delivery company helping small businesses like ours deliver packages around the globe. Read about Sendle here, and start sending your own parcels with them.
Orders placed before 6pm AEDT will be processed the same day and shipped the following business day. In the event that we are on holiday and your order cannot be processed the same day, our team will advise you.
We do not offer same day shipping at this time.
Shipping within Australia
- Sydney Metro 1-3 business days.
- All other areas 3-4 business days.
- Free Australian shipping.
Standard international shipping charges apply in accordance with your location and the size of your order. Estimated charges are between $15 AUD - $50 AUD.
- Free international shipping for orders over $250 AUD.
- Flat shipping rate of $20 per order to the UK
- We can ship to virtually any address in the world. Note however, there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next half kilogram.